The ITIL® Foundation Bridge (Version 5) course is designed to help you transition your existing ITIL knowledge to the latest version of the framework. It focuses on the revised service management principles, practices and terminology introduced in Version 5. By completing this course, you strengthen your ability to apply modern IT service management approaches, improving how you contribute to service quality and operational performance in your organisation.
ITIL® Foundation Bridge (Version 5)
Advance your IT service management knowledge
This course is designed for professionals who already hold ITIL 4 Foundation certification and need to update their knowledge to Version 5. It concentrates on the differences, updates and key concepts introduced in the latest edition. You’ll develop a clear understanding of how modern service management practices operate, enabling you to stay aligned with current industry standards and enhance your effectiveness in service-focused roles.
Learning objectives
- Build an understanding of digital product and service management
- Explore the core updates in ITIL (Version 5)
- Differentiate between outputs and outcomes
- Recognise the roles involved in effective service relationships
- Gain insight into the Four Dimensions of Product and Service Management
- Identify how governance, artificial intelligence and continual improvement support ITIL delivery
Key facts
Certification
This course prepares you for the ITIL Foundation Bridge (Version 5) certification.
Who it's for
You must already hold an ITIL Foundation certification from a previous version.
Prerequisites
You must already hold an ITIL Foundation certification from a previous version.
Exam information
Closed book exam, 30 minutes, 20 marks available with a 65% pass mark.
Optional extras
A hardcopy of official ITIL Foundation (Version 5) manual for the live virtual classroom course. Take2 exam insurance.
Pre-course
There are no pre-course requirements or training materials.
FAQs
This course helps you update your knowledge to align with the new ITIL framework. It focuses on the core differences from the previous version, updated terminology and modern service management practices, ensuring you remain aligned with current standards and can apply them effectively in your role.
What is the ITIL Foundation Bridge course?
The ITIL Foundation Bridge course is designed for individuals who already hold an ITIL 4 Foundation certification. It focuses on the updates introduced in Version 5, enabling you to update your knowledge to Version 5 without retaking the full Foundation course.
Who should take this course?
This course is suitable for IT professionals working in service management roles who already have an ITIL 4 Foundation qualification. It is particularly relevant if your organisation requires alignment with the latest ITIL framework or you want to keep your knowledge current.
How is the course delivered?
The course is delivered through instructor-led training, either in a classroom setting or via our live virtual classroom. Both formats provide structured learning with guidance from experienced trainers.
Does the course include the exam?
The course includes preparation for the ITIL Foundation (Version 5) exam. You will cover the key updates and concepts needed to sit the certification assessment.
What will I gain from completing this course?
You will gain an updated understanding of ITIL (Version 5), enabling you to apply modern service management practices more effectively. This supports improved service delivery, alignment with current standards and continued professional development.
What our customers say
"Thank you to TSG and my excellent trainer, Gavin, who translated the course into practical tools that can be applied immediately.”
Anna Hamilton, TSG Learner
"I had an excellent experience with the service provided by TSG. From the initial registration to the completion of the course, every aspect was handled professionally and efficiently.”
Andrew Addy Asante, TSG Learner
Why study with TSG?
25+ years' experience
Trusted by individuals, businesses and public sector organisations for over 25 years.
20,000+ learners trained
Join a network of learners focused on developing their software testing skills
98% customer satisfaction
TSG trainers are frequently rated as ‘good’ or ‘excellent’ by our learners