ITIL (Version 5) equips you to manage digital products and services with a clear focus on value, performance and continual improvement. You’ll develop a practical understanding of the ITIL Value System, lifecycle activities and governance, enabling you to align service delivery with business outcomes. This supports more consistent service delivery, improved user experience and greater confidence when applying ITIL practices within evolving digital environments.
ITIL® (Version 5) training
ITIL training helps professionals working across digital services develop recognised service management knowledge and practical certification pathways. It provides a structured introduction to ITIL (Version 5), giving you the knowledge needed to progress to advanced certifications and apply service management practices more effectively within digital delivery teams.
Why choose ITIL?
ITIL provides a structured approach to managing digital products and services, enabling you to align service delivery with measurable business outcomes. By applying its guiding principles, value system and lifecycle activities, you can improve consistency, enhance user experience and support continual improvement. This helps teams improve operational consistency, make more informed service decisions and adapt delivery approaches as organisational requirements change.
What’s in it for me?
- Understand digital product and service management concepts
- Apply ITIL guiding principles in practical scenarios
- Understand how IT services contribute to business outcomes
- Understand lifecycle activities and how the value chain operates
- Understand governance and continual improvement practices
- Develop knowledge of service relationships and roles
- Gain recognised ITIL certification to support progression
ITIL (Version 5) courses
ITIL® (Version 5)
ITIL® Foundation Bridge (Version 5)
ITIL® (Version 5)
ITIL® Foundation (Version 5)
FAQs
ITIL (Version 5) introduces the principles, practices and service management activities used to support digital products and services. It provides a structured approach to service management, supporting both individuals and organisations in delivering consistent value.
Is ITIL Foundation (Version 5) suitable for beginners?
Yes. The Foundation course introduces the core concepts of ITIL (Version 5), including terminology, guiding principles and service management fundamentals. It is suitable for professionals with little or no previous ITIL experience, providing a clear starting point for those new to ITIL and digital service management.
Do I need ITIL Foundation before advanced modules?
Yes. ITIL Foundation is the required entry point for progressing to advanced modules within the ITIL (Version 5) portfolio. It establishes the core terminology, concepts and service management principles needed for advanced ITIL study.
How does ITIL support modern digital environments?
ITIL is designed to support organisations working across evolving digital delivery environments, supporting areas such as automation and alignment with approaches like Agile and DevOps. It provides a flexible framework that helps organisations adapt service management approaches while maintaining alignment with business goals and value delivery.
What professional benefits does ITIL (Version 5) deliver?
I ITIL (Version 5) helps organisations improve how digital services are delivered and supported. It encourages consistent processes, clearer alignment between services and business priorities, and ongoing service optimisation. This can help teams improve efficiency, strengthen user satisfaction and respond more effectively to operational change.
Career development & support
Support throughout your learning experience
From understanding study options to preparing for your course, our help centre brings together the key information you need to get started. And if you have a specific question, our team is ready to assist.
Stay informed with relevant technical insights
Head to our resource centre for a range of content designed for working professionals, including upcoming webinars, recorded sessions, weekly blogs and downloadable course information, as well as our latest research report.
What our customers say
Testimonial
Engaging, interactive and inclusive training sessions
“The trainer was exceptional. She ensured the sessions were engaging, interactive, and inclusive, creating a comfortable learning environment for everyone. There was no pressure to rush, and we were encouraged to learn at our own pace. Regular breaks were thoughtfully incorporated, which made it much easier to absorb the large amount of information being shared.”
Lucy Jordan, TSG learner
Your study options
eLearning
Access guided digital content that lets you build knowledge progressively in your own time. Ideal if you want the freedom to fit learning around your schedule while maintaining a clear, structured approach.
Live virtual classroom
Join live scheduled sessions led by experienced trainers, where you can explore topics in depth, ask questions as you go, and stay fully engaged in a focused online setting.
Classroom
Learn alongside other professionals in a dedicated environment, with immediate access to trainer insight, group discussion, and practical exploration of key concepts.
Blended
Combine independent online study with structured trainer-led sessions, giving you time to understand the fundamentals before focusing on applying them in practice.
Onsite
Delivered at your location, this option is designed around your team’s specific context, helping embed skills that are directly relevant to your tools, processes and objectives.