ITIL® Foundation (Version 5)

Overview Learning objectives What you’ll learn Key facts FAQs What our customers say Get in touch

Course overview

This ITIL Foundation (Version 5) course introduces a global best practice framework for managing digital products and services. It provides a structured understanding of service management, leading to an industry-recognised certification. You’ll build practical knowledge of how services create value, helping you contribute more effectively to service delivery within your organisation.

Build essential service management skills

Gain a comprehensive introduction to ITIL (Version 5). Designed for professionals working with digital products and services, this Foundation course develops your understanding of service management concepts, value creation and lifecycle activities. Whether you are new to ITIL or aligning with the latest framework, you’ll build knowledge that supports career progression through the advanced courses in this certification scheme.

Learning objectives

Understand service management concepts
Define digital products and services
Explain value creation principles
Identify service relationships
Understand the ITIL value system
Apply the ITIL guiding principles
Recognise IT product and service lifecycle activities
Understand the importance of governance and continual improvement

What you’ll learn

You’ll gain a foundational understanding of ITIL (Version 5), focusing on how organisations manage and improve digital services. This training covers core concepts such as value creation, service relationships and lifecycle activities, helping you apply structured approaches to real-world service management challenges.

Digital service management

Learn the core terminology and concepts used in ITIL-led digital product and service management. You’ll understand how modern service management supports user experience, continual improvement and value delivery. This knowledge supports your contribution to service design and delivery within digital environments.

Service relationships

Develop an understanding of how service relationships enable value to be co-created between organisations, customers, and other stakeholders. This includes recognising how different parties interact within service management, plus how these relationships support the effective delivery and consumption of products and services.

ITIL Four Dimensions of Product and Service Management

Explore the ITIL Four Dimensions and how they provide a structured, holistic view of service management. Covering organizations and people, value streams and processes, information and technology, and partners and suppliers, this helps ensure that all aspects of the organisation are considered when designing and delivering new services.

Continual improvement

Gain insight into the importance of continual improvement and how it is embedded within ITIL. You’ll learn how improvement practices can be applied to products, services and ways of working. This understanding enables you to enhance organisational performance, adapt to change, and improve outcomes over time.

What's included

Accredited training for ITIL Foundation (Version 5)
ITIL Foundation (Version 5) exam
ITIL Foundation (Version 5) official manual
Guidance from our experienced trainers
Optional add-ons available at checkout, including Take2 exam insurance

Key facts

Certification

ITIL Foundation (Version 5)

Who it’s for

This course is suitable for anyone working with digital products and services, including IT professionals, product managers, service designers and support teams.

Prerequisites

This course has no formal prerequisites and is designed as an entry point into ITIL.

Exam information

This is a 1-hour, closed book exam with 40 marks available and a pass mark of 65%.

Optional extras

Hardcopy of official ITIL Foundation (Version 5) manual for the live virtual classroom course. Take2 exam insurance.

Pre-course

No pre-course learning is required for this training course.

FAQs

This ITIL Foundation (Version 5) course provides a clear introduction to service management, covering the key terminology and concepts in the ITIL framework. You’ll gain an understanding of how digital services are designed, delivered and improved, along with how value is created through service relationships and lifecycle activities.

Is this course suitable for beginners?

Yes, this course is designed for all levels as it introduces the foundational concepts of ITIL, including terminology, principles and service management practices. It provides a structured starting point for anyone new to ITIL or looking to understand how modern digital service environments operate.

Do I need this before advanced ITIL courses?

Yes, before completing any of the advanced ITIL modules you must first have completed the ITIL Foundation (Version 5) certification. It introduces the core concepts, shared language and lifecycle model that underpin the full ITIL framework.

What study options are available?

You can choose from live virtual classroom, classroom or self-paced eLearning. Each option provides access to accredited training content in a format that supports your learning preference and schedule.

What is included in the course?

The course includes accredited training, the official manual, and the ITIL Foundation (Version 5) exam. These elements ensure you are fully prepared to understand the framework and complete the certification.

What our customers say

"Was an exceptional service, responded promptly to my needs and got me on a course within a week. They helped me coordinate with my employer to get payment sorted. Everything ran seamlessly and it was a pleasure to do business with TSG"

Philip Snarey, TSG learner

"It was one of the most interactive training I've ever attended. Also, the internal QA sessions were very unique and interesting. The concepts were explained in a simple manner but with exceptional clarity.”

Subhiksha Devi Rajendran, TSG learner

Why study with TSG?

25+ years' experience

Trusted by individuals, businesses and public sector organisations for over 25 years.

20,000+ learners trained

Join a network of learners focused on developing their software testing skills

98% customer satisfaction

TSG trainers are frequently rated as ‘good’ or ‘excellent’ by our learners

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