Terms and Conditions
About Us
TSG Training is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the contact page.
Our full terms and conditions can be found here.
Our Contact details:
TSG Training Ltd
The Lightbox, Willoughby Road,
Bracknell, RG12 8FB
Phone: 08000 199337
Email: enquiries@tsg-training.co.uk
VAT Registration Number GB279004791
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payments. These are processed by the largest independent Payment Service Provider in the UK, Sage Pay. Your card will be charged in Pounds Sterling (British Pounds). Other currencies shown on the site are for information purposes. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the British Pound transaction value shown to US Dollars or your own currency.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Payment, cancellation and transfer policy for all courses
Unless agreed otherwise, all payments must be received within 14 working days of the booking date or prior to the course start date whichever is the earliest. Failure to pay within this time may result in the course place being cancelled subject to the cancellation terms below.
Public scheduled courses
If you cancel or transfer a booking the following charges apply:
- More than 20 business days before the scheduled start date – no charge
- 11 – 20 business days before the scheduled start date – 50% of the course fee
- 0 – 10 business days before the scheduled start date – 100% of the course fee
Closed company courses
If you cancel or transfer a booking the following charges apply:
- More than 30 business days before the scheduled start date – no charge
- 0 – 30 business days before the scheduled start date – 100% of the agreed course fee
Any transfer to a later date will be treated as a cancellation of the original booking.
Substitute delegates may be nominated at any time without additional charge, provided they meet the relevant pre-requisites. If a closed company course is cancelled or transferred, any non-recoverable third-party costs reasonably incurred by us, including travel, accommodation or bespoke course development costs, will also be payable by you.
Tax
Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free. Our VAT Registration number is: GB279004791.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Reaching Us
If you need to reach us, please email us using the link on the contact page, alternatively, you can call on 08000 199337