FAQs Hub

Many TSG courses are accredited by recognised bodies such as ISTQB and iSQI, while others focus on developing practical capability in areas such as JavaScript, Python, GitHub and data analysis. Course pages should indicate whether you’ll receive an official certification, but our team can guide you if you are unsure which route is right for your goals. 

Yes. Our team works with organisations to create tailored programmes aligned to your specific goals and challenges. This can help businesses develop technical capability and enhance team performance. 

The majority of courses are delivered through our live virtual classroom study option this enables you to join instructor-led training remotely. You’ll benefit from real-time tutor interaction and the structure of classroom learning without the need to travel.

For a select number of courses, we also offer in-person classroom training or eLearning. Our eLearning enables you to learn online at your own pace, with the flexibility to work through course content in a way that fits around your schedule.  

There are several ways you can pay for your training. You can pay by credit or debit card and receive a VAT receipt once the payment has been processed, or arrange payment by bank transfer using details supplied by our team. 

For learners who want to spread the cost, payment may also be available through PayPal ‘Pay in 3’ or Splitit, with options to pay over three, six or 12 months.  

We can also issue a pro-forma invoice for full payment, or invoice your company on 30-day payment terms when a valid purchase order is provided. 

You will receive instructions before your course begins. Your course materials will usually be provided as downloadable PDF files, so you can prepare for your training and refer back to them during the course. 

Once your eLearning purchase is complete, you will receive an email with login details for the ILX Hub. You will need an internet connection to access this. 

For the best learning experience, we recommend using a laptop, desktop computer or tablet. Mobile phones may not display the course content correctly. 

For courses that include a digital manual or eBook, you will receive an email invitation to register with the relevant online portal. Once your registration is complete, you will be able to access the digital version of your course manual. 

For live virtual classroom or classroom courses, this invitation is usually sent around two days before the course start date. For eLearning courses, access details are normally sent within 48 hours of purchase. 

Please note that access periods may vary depending on the examining body aligned to your course. 

If you choose to purchase a printed course manual, it will be sent to your chosen address approximately two weeks before the start of your live virtual classroom or classroom course. 

For eLearning purchases, hard copy manuals are usually dispatched within 48 hours of purchase. 

TSG is part of the ILX Group of training providers, alongside PRINCE2.com and StayAhead. As a result, our eLearning materials are delivered through the ILX Hub. This gives learners access to established online courseware and supporting resources while still receiving the specialist training and support provided by TSG. 

The majority of our course exams can be taken online using remote proctoring, allowing you to sit your exam from home without having to travel to a test centre.  

For some exams, we also offer Pearson VUE vouchers, giving you the option to attend an in-person exam at your chosen Pearson VUE centre.  

When you purchase your course, you will receive an email with details about how to book your exam. This may include an exam redemption code, which you can use when you are ready to arrange your exam. 

To redeem your voucher, complete the form on our exam bookings page.  

Our exam vouchers will remain valid for 12 months after your purchase date. 

If you have purchased an eLearning course, your exam redemption code will usually be sent by email within 24 hours. For live virtual classroom or classroom courses, you will normally receive registration details around two working days before your course begins. 

Once you redeem your code through the exam bookings page, you will be able to access the official voucher from the relevant accrediting body. The length of time that voucher remains valid will depend on the examining body. 

Please note that PeopleCert exams follow a different booking process. Your course information should include the relevant instructions, but you can contact us if you need help. 

If you cannot find your exam code, contact our team and we will help you locate the relevant details. 

Technical requirements vary by examining body, so you must check the specific requirements for your exam before booking. Online exams usually require a stable internet connection, webcam and microphone, as well as a suitable device and testing environment. 

Full guidance is available on our online exams page. 

If you need to move or cancel your exam, please contact the TSG team for guidance. Any available options will depend on the examining body, your exam type and how close you are to the booked date. 

Please note that fees may apply for some exam extensions, cancellations or transfers. The team will confirm any relevant charges before making changes to your booking. 

If you need to change or cancel your course booking, please get in touch with us as soon as possible. The team will explain what options are available and whether your booking can be moved to another suitable date. 

Changes cannot always be guaranteed, and cancellation or transfer fees may apply depending on the timing of your request and the course you have booked. 

If you do not pass your exam, our team can advise you on the next steps for booking a re-sit, including the cost of a new exam voucher and how to purchase it. 

Re-sit vouchers are usually provided for online exams and may need to be redeemed within a set period after purchase. If you purchased Take² or Pass Protect with your training, you may be able to re-sit your exam without an additional exam fee. 

Find out more about our exam re-sit services. 

Most certificates are issued by the relevant examining body after your exam has been processed. This usually happens within two to three weeks, although it may take longer during busy periods. 

In most cases, certificates are sent by email. For some software testing exams from BCS, certificates may be sent by post. 

The right next course for you will depend on your current role, experience level and career goals. Our team can help you understand the most relevant next step, whether you want to move into a more specialist area or develop wider technical capability. 

Get in touch for guidance on the course route that best fits your objectives.