Modelling Business Processes

The training will teach you how organisations operate in practice, including how different business environments, customer expectations and value chains shape the way work is carried out. This gives you the context needed to see how processes fit into the bigger picture, rather than viewing them in isolation. By linking process activity to how value is delivered, you’ll be better equipped to make modelling decisions that reflect real operational priorities. 

Learn how to create accurate ‘AS-IS’ process models that reflect how work is currently performed across the organisation. This includes identifying the events that trigger processes, understanding how tasks are carried out, and applying the business rules that shape decision-making. By working through these elements in detail, you’ll be able to clearly document processes, so they are usable for yourself and others. This level of detail will give you a reliable foundation for improvement work. 

You’ll develop the ability to break tasks down into their component steps and document them in a way that reflects how work is actually carried out. This approach gives you a clearer view of how individual tasks contribute to overall process performance, so you can produce task-level documentation that supports better communication and deepens analysis. As a result, you will move beyond surface-level understanding to examine how work really flows through an organisation. 

Discover how to assess process performance in a way that reflects both operational effectiveness and the experience delivered to the customer. This includes understanding how performance is measured and what these measurements indicate, as well as how they can be used to highlight where a process is meeting expectations or falling short. By linking performance data to real outcomes, you gain a clearer view of how well a process is working in practice. 

Develop ‘TO-BE’ process models that reflect how work should operate once improvements have been implemented. Building on your understanding of current processes, you’ll identify where delays occur and systems do not provide the support needed. You’ll then use this insight to reshape processes, so they are more closely aligned with business priorities. By working through realistic scenarios, you’ll gain experience in redesigning processes in a way that is both practical and achievable.