Effective stakeholder engagement can play a significant role in the success of change initiatives. This accredited BCS Professional Certificate in Stakeholder Engagement course introduces practical techniques for analysing stakeholder needs, planning engagement activities and managing stakeholder relationships. Alongside preparation for the BCS examination, you'll develop approaches that can help improve communication, encourage collaboration and support more successful change outcomes in the workplace.
Live offers end in:
June sale - up to 25% off training courses – use code: JUNSALE26TT
BCS Stakeholder Engagement Course
Stakeholder skills for business change
Designed for professionals involved in delivering change, this three-day course explores recognised stakeholder engagement practices used across projects and transformation programmes. You'll learn how to assess stakeholder needs, facilitate productive discussions, manage expectations and handle challenging interactions. The course is suitable for business analysts, project professionals and anyone seeking to strengthen their stakeholder management capabilities and support career progression within change-focused roles.
Learning objectives
- Identify stakeholder groups
- Prioritise engagement activities
- Plan stakeholder communications
- Apply active listening techniques
- Facilitate stakeholder workshops
- Develop effective stakeholder relationships
- Manage expectations effectively
- Apply negotiation approaches
- Address stakeholder conflict
- Support business change
Key facts
Certification
This course prepares you for the BCS Professional Certificate in Stakeholder Engagement.
Who it’s for
This certification is suitable for professionals responsible for engaging with stakeholders during business change initiatives, including business analysts and project managers.
Prerequisites
There are no formal entry requirements for this certification.
Exam information
The closed-book exam consists of 40 multiple-choice questions completed over 90 minutes. The pass mark is 65% (26/40).
Optional extras
Pass Protect exam insurance is available.
Pre-course
There are no mandatory pre-course requirements for this course.
Course syllabus
Dive into the detail of the course by looking at the syllabus below.
- Managing stakeholders
- Stakeholder categories
- Stakeholder analysis and prioritisation
- Stakeholder planning and monitoring
- Stakeholder perspectives
- RACI analysis
- Communicating with stakeholders
- Communication process
- Communication barriers
- Communication planning
- Active listening
- Listening behaviours
- Working with stakeholder groups
- Group development process
- Learning styles
- Facilitating workshops
- Benefits of facilitated workshops
- Roles in a facilitated workshop
- Stages of a facilitated workshop
- Facilitated workshop planning
- Running a facilitated workshop
- Facilitation techniques: elicitation and visualisation
- Building rapport
- The nature of ‘rapport’
- Mehrabian’s elements in communication
- Techniques for creating and sustaining rapport
- Building rapport using mirror, match, pace
- Ensuring equality
- Equality, diversity and inclusion: definitions
- Empathy maps
- Unconscious bias
- Managing expectations
- Expectation categories
- Expectation sources
- Process for managing expectations
- Negotiating with stakeholders
- Principled negotiation
- BATNA
- Integrative and distributive negotiation
- Managing conflict
- Roots of conflict
- Options for conflict resolution
- Thomas-Kilmann conflict styles
FAQs
This accredited course explores the frameworks, techniques and interpersonal skills used to engage stakeholders successfully. Topics include communication, workshop facilitation, expectation management, negotiation and conflict resolution.
Who is this course suitable for?
This course is relevant for anyone who engages with stakeholders as part of business change activity. It is particularly beneficial for business analysts, project managers and professionals responsible for building stakeholder understanding, participation and support.
Do I need previous experience?
There are no formal entry requirements for this certification. The course is suitable for professionals looking to develop their understanding of stakeholder engagement techniques and approaches.
What certification does this course lead to?
The course prepares candidates for the BCS Professional Certificate in Stakeholder Engagement; a professional certification focused on stakeholder engagement within business change environments.
How is the exam structured?
The examination contains 40 multiple-choice questions and has a duration of 90 minutes. Candidates are required to achieve a score of 65% to pass.
What areas does the syllabus cover?
The syllabus covers stakeholder management, communication techniques, group dynamics, facilitated workshops, rapport building, equality and inclusion, expectation management, negotiation approaches and conflict management.
How can these skills be applied in the workplace?
The techniques covered can help you plan engagement activities more effectively, facilitate productive discussions, manage differing stakeholder expectations and handle difficult conversations with greater confidence during change initiatives.
What our customers say
"Excellent material distilled to make it easy to absorb the pieces of information."
Samuel Osei-Wusu, TSG Learner
"Absolutely fantastic and outstanding! So kind, super helpful and forthcoming. A very pleasant experience. Thank you for helping me out - it honestly saved me twice! THANK YOU!"
Helliana Berner, Scrum Master eLearning delegate
Why study with TSG?
25+ years' experience
Trusted by individuals, businesses and public sector organisations for over 25 years.
20,000+ learners trained
Join a network of learners focused on developing their software testing skills
98% customer satisfaction
TSG trainers are frequently rated as ‘good’ or ‘excellent’ by our learners