ITIL Service Management Training Courses
For years IT Service Management practices and approaches such as ITIL® have provided IT Organizations with best practice guidance on how to structure their capabilities to best support the needs of the business.
As enabling technologies such as Cloud emerge and business demand increases, there has been a noticeable shift in how IT Organizations provision their services. Digital Transformation is driving the increasing relevance of Agile & Lean approaches with DevOps, VeriSM™ and ITIL®4 all integrating these principles into their core to enable IT to better meet the needs of the business.
This classroom based course leads to the qualification “ITIL® Foundation Certificate in IT Service Management”. On successful completion of the course delegates will be able to understand: Service management as a practice (comprehension), The ITIL service lifecycle (comprehension), Generic concepts and definitions (awareness), Key principles and models (comprehension),
This three-day course leads to the ITIL Certificate – Continual Service Improvement. This is a free-standing qualific...