Overview:

About the Course

This ITIL® Practitioner qualification takes an entirely new approach to service management education and training.

It focuses on the "HOW to make service management happen" rather than the detail of "WHAT service management processes do". The course offers practical guidance on how to "adopt and adapt" the ITIL framework to support your organisation's business objectives. As such it is the missing link in the ITIL qualification portfolio.

The course addresses the practical issues of: gaining management support, bringing about the cultural change and ensuring that best practice adds real and measurable value to the organisation.

The course consists of lectures, exercises, discussions, examination practice and technique and culminates with the examination. Two-thirds of the content is practical.

Who is it for?

The ITIL Practitioner course would suit candidates working in any IT service management area with a focus on “making IT service management happen”.

Entry:

Candidates must hold the ITIL Foundation Certificate (gained since 2007) or

ITIL “Expert” and should have a minimum of three years' experience of working

in a service management role. Students are strongly advised to revise their ITIL

Foundation course material before attending this course. The official publication

"ITIL Practitioner Guidance" accompanies the qualification and must be studied

prior to course attendance

Note: Even though we have scheduled this course over three days it is still a

demanding but absorbing course. Students are strongly recommended to avoid

evening commitments and/or lengthy daily travel.

The Exam:

The examination is a 40 question multi-choice format.

The exam is "open book" in that the official publication "ITIL Practitioner Guidance" may be used as a reference tool during the exam. Please note that only the official guidance is allowed and this must be free of student annotations and / or notes.

Students will be allowed 2 hour 15 minutes to answer the questions which will

be based on five scenarios (case studies). These will be discussed during the

course and used for in-course examination practice.

Additional scenario information will be provided at examination time relevant to

certain specific questions.

A score of 28 out of 40 (70%) is required to pass.

The exam is paper-based and will be held on the afternoon of day 3 of the course.

Objectives:

Topics

Taking the principles of "Adopt" and "Adapt" to its heart, ITIL Practitioner develops the Continual Service Improvement (CSI) approach to structure improvement and deployment initiatives.

ITIL Practitioner covers three key areas crucial to the success of any and all improvement initiatives: 

  1. Organizational Change Management
  2. Communication
  3. Measurement and Metrics.

The ITIL Practitioner guidance follows 9 Guiding Principles: 

  • Focus on value
  • Design for experience
  • Start where you are
  • Work holistically
  • Progress iteratively
  • Observe directly
  • Be transparent
  • Collaborate
  • Keep it simple


Next steps

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
3 Days

Course Dates

There are no dates scheduled for this location at the moment. Please call to enquire 08000 199337
 

This ITIL® Practitioner qualification takes an entirely new approach to service management education and training.

It focuses on the "HOW to make service management happen" rather than the detail of "WHAT service management processes do". The course offers practical guidance on how to "adopt and adapt" the ITIL framework to support your organisation's business objectives. As such it is the missing link in the ITIL qualification portfolio.

Select a Classroom Course

Course Title Start Date Finish Date Location Price Qty
ITIL Practitioner Apr 8, 2019 Apr 10, 2019 Manchester £1,205
ITIL Practitioner May 8, 2019 May 10, 2019 London £1,205
ITIL Practitioner Aug 19, 2019 Aug 21, 2019 Manchester £1,205
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