Overview:

About the course

This 4½ -day course leads to the ITIL® Certificate – Planning, Protection and Optimisation (PPO).  This is a free-standing qualification, but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management.

Who is it for?

This course is suitable for individuals who require a deep understanding of Planning, Protection and Optimisation processes and how they may be used to enhance the quality of IT service support within an organisation.

It is particularly suitable for: Operational staff involved in:

  • Service Portfolio Management;
  • Service Catalogue Management;
  • Service Level Management;
  • Demand Management;
  • Supplier Management;
  • Financial Management

or

  • Business Relationship Management
Entry:

Candidates wishing to be trained and examined for this qualification must

already hold the ITIL® Foundation Certificate in IT Service Management (the

V3 Foundation or V2 Foundation plus Bridge Certificate). Candidates should

bring their certificate(s) with them to complete the registration process on the

first day of the course.

The Exam:

The course will consist of formal lecturing, group discussions, in-course

assignments, and a practice examination paper. There will be detailed learning

activities with evening assignments and the examination (90 minutes) will be

held on day five.


Objectives:

Topics

  • Service design in PPO and lifecycle context
  • Processes across the service lifecycle pertaining to the practice elements within planning, protection and optimization
  • Capacity management as a capability to realize successful service design
  • Availability management as a capability to realize successful service design
  • IT service continuity management as a capability to support overall business continuity management
  • Information security management as part of the overall corporate governance framework
  • Planning, protection and optimization roles and responsibilities
  • Technology and implementation considerations
  • Organizational roles relevant to PPO

And specifically in the following key ITIL® process and role areas:-

  • Capacity management
  • Availability management
  • IT service continuity management
  • Information security management
  • Demand management
  • Challenges, critical success factors and risks for planning, protection and optimization

Next steps

ITIL-OSA – Operational Support and Analysis

ITIL-RCV - Release, Control and Validation

ITIL-SOA – Service Offerings & Agreements

ITIL-MAL – Managing across the Lifecycle.

ITIL-PRAC – ITIL Practitioner

4.5 Days

Course Dates

There are no dates scheduled for this location at the moment. Please call to enquire 08000 199337
 

Select a Classroom Course

Course Title Start Date Finish Date Location Price Qty
ITIL Intermediate Certificate - Planning, Protection and Optimisation May 20, 2019 May 24, 2019 London £1,515
ITIL Intermediate Certificate - Planning, Protection and Optimisation Jul 01, 2019 Jul 05, 2019 Manchester £1,515
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