Matt | 17 March 2020

ITIL 4 – Foundation Webinar Recording

ITIL 4 will help businesses navigate the new technological era, commonly known as the Fourth Industrial Revolution. The speed of current breakthroughs is disrupting almost every industry on a global scale. The Fourth Industrial Revolution is marked by emerging technology in fields including robotics, artificial intelligence, nanotechnology, quantum computing, biotechnology, The Internet of Things (IoT), 3D printing, autonomous vehicles and much more. To help everyone understand ITIL Foundation, we will be discussing at a Foundation level, including:

• Key concepts of Service Management
• Key concepts of ITIL
o The Four dimensions of Service Management
o Service Value System (SVS)
o The Guiding Principles
o Service Value Chain
• Introduction to ITIL Practices and Key Disciplines