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VeriSM™ Foundation Course

Course Duration: 3 days

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Course Duration: 3 days

From £945.00 +Vat
View dates and book

Enquire Now


Course Duration: 3 days

From +Vat
View dates and book

Enquire Now

Course Overview

VeriSM™ is a service management approach that helps service providers to create a flexible operating model to meet desired business outcomes.

It describes how an organisation can define its service management principles and then use organisational capabilities, emerging technologies and a combination of management practices to deliver value. The Foundation Certificate is a direct introduction to VeriSM™ and service management for the digital age.

We strongly recommend that this course is run across 3-days but it is also available in a 2-day format.

Entry Requirements


The Exam

  • In classroom invigilated by tutor
    • 40 multiple choice questions over maximum of 60 minutes
    • Pass mark 26/40 (65%)

Course Objectives

• The Service Organization
• Organisational context
o Define key elements of an organization
o Define how to optimise organisational interactions
• Organisational governance
o Define the elements of organizational governance (evaluate, direct, monitor)
o Explain how governance “flows” through an organization
• Digital transformation
o Define the impact of new technology on organizations
o Describe the impact of digital transformation on service management

Service Culture
• People and Organisational Structure
o Define a service culture
o Explain the elements of a service culture
• Organisation structure
o Define the differences between a leader and a manager
o Explain the competencies of the service management professional
o List the elements of a well-functioning team
• Service management challenges
o Explain methods to overcome team challenges (silos, virtual teams)
o Explain the challenges of managing consumers
o Describe the elements of communication
o Explain organisational change principles

The VeriSM™ Model

·        Define the elements of the VeriSM™ model

·        Explain how VeriSM™ re-defines service management

·        Explain how VeriSM™ uses the management mesh to create and stabilize services

·        Explain the elements within each of the four stages of the VeriSM™ model

o    Define; Produce; Provide; Respond

·        Adapting the VeriSM™ model

o    Define the process of selecting and integrating management practices.

·        Explain the characteristics of successful operating models


Progressive Practices

·        Indicate the success factors for adopting progressive management practices

·        Clarify the key concepts and when to apply Agile, DevOps, SIAM™, Lean as a management practice


Innovative Technologies

·        Impact of Technology

·        Summarize the implications of technology on service management

·        Explain the benefits of cloud, virtualization, and automation

·        Explain the impact of big data, internet of things, mobile computing,bring your own device on service management

·        Describe serverless computing, artificial intelligence, Robotic Process Automation (RPA), Machine Learning, and containerization


Getting Started with VeriSM™

·        Identify how to get started

·        Describe how to move from reactive to proactive operations


Syllabus – Key points



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Course dates

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Frequently asked questions

A Pearson VUE exam voucher enables you to book and sit your exam at your local Pearson VUE testing centre at a time and date convenient to you.  Pearson VUE centres are worldwide, and you will be able to choose the closest testing centre to you. You then go along to the test centre with your photo ID at the specified date and time and you will then take an electronic exam. Your exam voucher will have an expiration date and your exam must be sat before this date as these vouchers cannot be extended.