empower your people,
empower your organization
Call:  08000 199337 From overseas call +44 20 7264 2185
face-to-face training
Training Since 2002
Online Learning
Certified Trainers with 20+ Year's Experience
Virtual classroom training
Above Industry Average Pass Rates
7-key IT disciplines
No Fee Course Resits

Enjoy live training & exams NOW from your own home Learn more Now offering Remotely Proctored ExamsLearn More

VeriSM™ Foundation

About the Course

Course Duration: 3 days
Exam Fees Included

Price From: £1145


VeriSM™ is a service management approach that helps service providers to create a flexible operating model to meet desired business outcomes.

It describes how an organisation can define its service management principles and then use organisational capabilities, emerging technologies and a combination of management practices to deliver value. The Foundation Certificate is a direct introduction to VeriSM™ and service management for the digital age.

We strongly recommend that this course is run across 3-days but it is also available in a 2-day format.

Entry Requirements

 

The Exam

  • In classroom invigilated by tutor
    • 40 multiple choice questions over maximum of 60 minutes
    • Pass mark 26/40 (65%)

Course Objectives

• The Service Organization
• Organisational context
o Define key elements of an organization
o Define how to optimise organisational interactions
• Organisational governance
o Define the elements of organizational governance (evaluate, direct, monitor)
o Explain how governance “flows” through an organization
• Digital transformation
o Define the impact of new technology on organizations
o Describe the impact of digital transformation on service management

Service Culture
• People and Organisational Structure
o Define a service culture
o Explain the elements of a service culture
• Organisation structure
o Define the differences between a leader and a manager
o Explain the competencies of the service management professional
o List the elements of a well-functioning team
• Service management challenges
o Explain methods to overcome team challenges (silos, virtual teams)
o Explain the challenges of managing consumers
o Describe the elements of communication
o Explain organisational change principles

The VeriSM™ Model

·        Define the elements of the VeriSM™ model

·        Explain how VeriSM™ re-defines service management

·        Explain how VeriSM™ uses the management mesh to create and stabilize services

·        Explain the elements within each of the four stages of the VeriSM™ model

o    Define; Produce; Provide; Respond

·        Adapting the VeriSM™ model

o    Define the process of selecting and integrating management practices.

·        Explain the characteristics of successful operating models

 

Progressive Practices

·        Indicate the success factors for adopting progressive management practices

·        Clarify the key concepts and when to apply Agile, DevOps, SIAM™, Lean as a management practice

 

Innovative Technologies

·        Impact of Technology

·        Summarize the implications of technology on service management

·        Explain the benefits of cloud, virtualization, and automation

·        Explain the impact of big data, internet of things, mobile computing,bring your own device on service management

·        Describe serverless computing, artificial intelligence, Robotic Process Automation (RPA), Machine Learning, and containerization

 

Getting Started with VeriSM™

·        Identify how to get started

·        Describe how to move from reactive to proactive operations

 

Syllabus – Key points

 

Reviews

There are no reviews yet.

Be the first to review “VeriSM™ Foundation”

Your email address will not be published. Required fields are marked *

View dates and book

Select the VeriSM™ Foundation Classroom & Virtual Course

Now offering VIRTUAL courses. Enjoy live training NOW from your home Learn more
Start DateExam IncludedPrice
(Excl VAT)
Qty 
Clear

Types of Exams

Pearson Vue Voucher Exams

Online Exam

Classroom Exam

OUR CUSTOMERS INCLUDE

OUR LOCATIONS

We operate from ten training centres across the country, giving you more choice for where to attend

  • Birmingham
  • Bristol
  • London
  • Milton Keynes
  • Reading
  • Borehamwood
  • Leeds
  • Manchester
  • Nottingham
  • Southampton