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VeriSM Essentials eLearning

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About the Course

Course Price: From £467

The fully accredited VeriSM Essentials course will give a basic understanding of service management, culture and organisational structure using the VeriSM model.

The VeriSM Essentials certification is a stand alone course, but delegates can later take VeriSM Plus to become VeriSM Foundation certified.

Course Content

  • 13 easy to absorb lessons covering the service management basics in the digital age using the VeriSM model
  • Includes video tutorials, study guides and quizzes
  • Study duration: 7 hours

Course Duration

  • 30 or 60 day courses are available
  • 30 days access costs £467
  • 60 days access costs £517

A sample of the course is available here:

Entry Requirements

  • This course does not require any existing knowledge VeriSM


  • 20 multiple choice questions, 30 minute duration with a 65% pass mark. Exam can be taken online with a web proctor (with EXIN). Candidates must have completed the VeriSM Essentials course before requesting their exam voucher.



Lessons in this course:

  • Lesson 1: Organizational context and governance
  • Lesson 2: Digital transformation
  • Lesson 3: Service Culture
  • Lesson 4: Organizational structure
  • Lesson 5: Teams
  • Lesson 6: Service Provider Challenges
  • Lesson 7: Organizational change principles
  • Lesson 8: Introduction to the VeriSM model
  • Lesson 9: The VeriSM Model Part 1 Define
  • Lesson 10: The VeriSM Model Part 2 Produce
  • Lesson 11: The VeriSM Model Part 3 Provid
  • Lesson 12: The VeriSM Model Part 4 Respond
  • Lesson 13: Exam Preparation


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Course Type: 30 Days Access to course + Online Exam Price (excl VAT):


Course Type: 60 Days Access to course + Online Exam Price (excl VAT):



Frequently asked questions

A Pearson VUE exam voucher enables you to book and sit your exam at your local Pearson VUE testing centre at a time and date convenient to you.  Pearson VUE centres are worldwide, and you will be able to choose the closest testing centre to you. You then go along to the test centre with your photo ID at the specified date and time and you will then take an electronic exam. Your exam voucher will have an expiration date and your exam must be sat before this date as these vouchers cannot be extended.