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Service Desk Manager Course

Course Duration: 4 days

Book online today or if you need any assistance or help chosing the right course for you, please call our team on 08000 199337 and we will help point you in the right direction.


Course Duration: 4 days

From £1,760.00 +Vat
View dates and book

Enquire Now


Course Duration: 4 days

From £0.00 +Vat
View dates and book

Enquire Now

Course Overview

The SDI® – Service Desk Manager (SDM) certification recognises your knowledge of the competencies, requirements and skills required to manage a Service Desk.

Our four-day SDI® – Service Desk Manager (SDM) training course will give you a thorough grounding in the skills required to lead, motivate and manage a Service Desk Team.

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Who is the Service Desk Manager Course for?

Our SDI® – Service Desk Manager (SDM) training course is designed for existing and aspiring Service Desk Managers and Supervisors who wish to develop their understanding of service desk management best practice and how to run an effective support operation. It is suitable for those with at least three years experience in a Service Desk environment.

Examples of professional job titles include: Team Leader, Supervisor, Service Desk Manager, Support Manager, Service Delivery Manager, Customer Service Manager and Service Manager

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Course dates

Start Date Exam Included Price (excl VAT) Qty  
Start Date: Jun 24, 2024 Exam Included: Course + Online Exam Price (excl VAT): £2,200.00



Frequently asked questions

A Pearson VUE exam voucher enables you to book and sit your exam at your local Pearson VUE testing centre at a time and date convenient to you.  Pearson VUE centres are worldwide, and you will be able to choose the closest testing centre to you. You then go along to the test centre with your photo ID at the specified date and time and you will then take an electronic exam. Your exam voucher will have an expiration date and your exam must be sat before this date as these vouchers cannot be extended.

At TSG Training, we know that preparing for an exam can be a stressful endeavour. That’s why we offer a unique promise to our customers – if you don’t pass your software testing course exam the first time around, you can take one subsequent course at no cost! Exam re-takes are chargeable

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How can we help?

Would you like to know more? Click here to arrange a call back with one of our business development managers. They will be able to discuss the course with you and answer any questions you have.