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Service Desk Analyst Course

Course Duration: 3 days

Book online today or if you need any assistance or help chosing the right course for you, please call our team on 08000 199337 and we will help point you in the right direction.

Virtual

Course Duration: 3 days

From £1,048.00 +Vat
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Classroom

Course Duration: 3 days

From £0.00 +Vat
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Course Overview

The three-day Service Desk Analyst course is focused on equipping support analysts with the skills essential to deliver excellent levels of customer service and support. The course also looks at support methodologies and technologies and the tools utilised within the Service Desk.

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It reviews issues such as Service Level Agreements, the benefits and pitfalls and the importance of metrics; the implementation of service management processes and effective problem solving techniques that a Service Desk Analyst can utilise. It is based upon the standards and objectives for SDI’s Service Desk & Support Analyst qualification and ensures that students are provided with the knowledge, information and tools to take the SDI-A exam.

The SDI Service Desk Analyst course would suit candidates working in the following professions or areas:

·       Support Analysts

·       Service Desk Analysts

·       First-line Analysts

·       Second-line Analysts

·       Client Supports

·       Desktop Support Analysts

·       Customer Support Officers

·       Technical Support Analysts

The course consists of short lectures, exercises, discussions, examination technique, mock examinations and culminates in the invigilated examination.

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Course dates

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Frequently asked questions

A Pearson VUE exam voucher enables you to book and sit your exam at your local Pearson VUE testing centre at a time and date convenient to you.  Pearson VUE centres are worldwide, and you will be able to choose the closest testing centre to you. You then go along to the test centre with your photo ID at the specified date and time and you will then take an electronic exam. Your exam voucher will have an expiration date and your exam must be sat before this date as these vouchers cannot be extended.

At TSG Training, we know that preparing for an exam can be a stressful endeavour. That’s why we offer a unique promise to our customers – if you don’t pass your software testing course exam the first time around, you can take one subsequent course at no cost! Exam re-takes are chargeable

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