Course Overview
The ITIL® 4 Direct Plan and Improve qualification provides you with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. It teaches you a practical and strategic method for planning and delivering continual improvement with the necessary agility.
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The is one of the pre-requisites for the designation of ITIL® 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful IT-enabled services, teams and workflows. It is also a pre-requisite for the designation of ITIL® 4 Strategic Leader, which assesses the candidate’s ability to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success.
Duration
This is an intensive three-day course that prepares you for the Direct Plan and Improve (DPI) examination. The training is conducted via a virtual training environment. You need to ensure that you can satisfy the technical requirements that can be found on our website here.
Pre-Requisites
There are two formal prerequisites in order to sit this exam:
- You must have passed the ITIL® 4 Foundation examination; and
- You must attend an accredited training course.
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Target Audience
- ITSM Managers and aspiring ITSM Managers
- Managers of all levels involved in shaping direction and strategy or developing a continually improving team
- Existing ITIL® qualification holders wishing to develop their knowledge
Pre-Requisites
There are two formal prerequisites in order to sit this exam:
- You must have passed the ITIL® 4 Foundation examination; and
- You must attend an accredited training course.
Pre-Reading
There is mandatory pre-course work that must be undertaken prior to attending this course. You will be sent full instructions prior to the event. In addition, whilst attending the course there will also be some exam preparation evening work.
The Exam
Exams are taken online via remote proctor. You will be sent an email invitation approximately two weeks prior to course commencement to register on the Peoplecert portal. Once registered you will be able to book your online exam at a date and time of your choice. You are responsible for booking your own exam. For more information about how to take your exam and the technical requirements, please click here.
Exam Format
- 90-minute duration
- Closed book
- 40 questions
- Pass mark is 70% or higher – a raw score of 28 marks or above
Course Objectives
At the end of the course, you will:
- Understand the key concepts of direct, plan & improve
- Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
- Understand the role of GRC and know how to integrate the principles and methods into the service value system
- Understand and know how to use the key principles and methods of continual improvement for all types of improvements
- Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
- Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
- Understand and know how to direct, plan and improve value streams and practices
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