Course Overview
The Create, Deliver and Support (CDS) qualification provides you with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools. It will also give you an understanding of service performance, service quality and improvement methods. The examination assesses whether you can demonstrate sufficient understanding and application of ITIL® 4 to the creation, delivery and support of services, as described in the CDS syllabus.
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The ITIL® 4 CDS qualification is one of the pre-requisites for the designation of ITIL® 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful, modern IT-enabled services, teams and workflows.
Duration
This is an intensive three-day course that prepares you for the Create , Deliver and Support (CDS) examination. You need to ensure that you can satisfy the technical requirements that can be found on our website here.
Pre-Requisites
There are two formal prerequisites in order to sit the exam:
- You must have passed the ITIL® 4 Foundation examination; and
- You must attend an accredited training course.
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Target Audience
- ITSM Managers and aspiring ITSM Managers
- ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery
- Existing ITIL® qualification holders wishing to develop their knowledge
Pre-Requisites
There are two formal prerequisites in order to sit the exam:
- You must have passed the ITIL® 4 Foundation examination; and
- You must attend an accredited training course.
The Exam
Exams are taken online via remote proctor. You will be sent an email invitation approximately two weeks prior to course commencement to register on the Peoplecert portal. Once registered you will be able to book your online exam at a date and time of your choice. You are responsible for booking your own exam. For more information about how to take your exam and the technical requirements, please click here.
Exam Format
- 90-minute duration
- Closed book
- 40 questions
- Pass mark is 70% or higher – a raw score of 28 marks or above
Objectives
At the end of the course, you will:
- Understand how to plan and build a service value stream to create, deliver, and support services
- Know how relevant ITIL® practices contribute to the creation, delivery and support across the SVS and value streams
- Know how to create, deliver and support services
