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ITIL®4 Managing Professional Transition

About the Course

Course Duration: 5 days
Exam Fees Included

Price From: £1865

The 5-day ITIL®4 Managing Professional transition module is designed to allow ITIL v3 candidates who have already invested to easily transition across to ITIL 4. They can gain the designation of ITIL 4 Managing Professional via one course and one exam.
The transition module enables candidates to recognise their previous achievements while still gaining the up-to-date skills and knowledge needed to navigate the digital service economy.
The module will provide information on the key elements of the following modules from ITIL 4 Managing Professional:
• ITIL 4 Specialist Create, Deliver and Support
• ITIL 4 Specialist Drive Stakeholder Value
• ITIL 4 Specialist High Velocity IT
• ITIL 4 Strategist Direct Plan and Improve.
The course will also provide an introduction and cover the key concepts found in ITIL 4 Foundation.

ITIL 4 will help businesses navigate the new technological era, commonly known as the Fourth Industrial Revolution. The speed of current breakthroughs is disrupting almost every industry on a global scale. The Fourth Industrial Revolution is marked by emerging technology in fields including robotics, artificial intelligence, nanotechnology, quantum computing, biotechnology, The Internet of Things (IoT), 3D printing, autonomous vehicles and much more.

ITIL 4 will provide a practical and flexible basis to support organizations on their journey into the new world of digital transformation by helping them align their human, digital and physical resources to compete within the modern complex landscape and adopt this emerging technologies into their IT

The context of ITIL, with the release of ITIL 4 is now much bigger, with an emphasis on the business and technology world, how it works today, and how it will work in the future with Agile, DevOps and digital transformation.

ITIL 4 will be much more relevant to developers, practitioners and businesses as a whole through promoting a holistic view of delivering products and services.

Right from Foundation level, ITIL 4 will emphasise the importance of collaboration, transparency, automating where possible, and working holistically.

ITIL 4 retains many of the core elements that makes ITIL so valuable to individuals and organizations today. Change is a constant state and organizations are struggling to navigate it. ITIL 4 is best practice that supports organizations in navigating this ongoing change.

ITIL 4 is the next iteration that incorporates all of the best things from ITIL as it is known today and expands IT and service operations to a new level. Moving from traditional process lead delivery, ITIL 4 supports faster, quality and value driven delivery for people and organizations.

Entry Requirements

To take the transition module, all candidates must be at Expert level or have a minimum of 17 v3 credits. Candidates can continue to collect their v3 Intermediate or Practitioner credits to enable them to be eligible to take the transition module when it is launched. 

The Exam


·       Multiple choice

·       40 questions

·       28 marks required to pass (out of 40 available) – 70%

·       90 minutes duration

·       Closed book.

Course Objectives

o    Understand the key concepts of service management

o    Understand how the ITIL guiding principles can help an organization adopt and adapt service management

o    Understand the four dimensions of service management

o    Understand the purpose and components of the ITIL service value system

o    Understand the activities of the service value chain, and how they interconnect

o    Understand how to plan and build a service value stream to create, deliver, and support services

o    Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and Value streams

o    Know how to create, deliver and support services

o    Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT

o    Understand the digital product lifecycle in terms of the ITIL ‘operating model’

o    Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT

o    Understand how customer journeys are designed

o    Know how to foster stakeholder relationships

o    Know how to shape demand and define service offerings

o    Know how to onboard and offboard customers and users

o    Know how to act together to ensure continual value co-creation (service consumption / provisioning)

o    Know how to realise and validate service value

o    Understand the scope and activities relevant to Direct and plan

o    Understand the role of GRC and how to integrate the principles and methods into the service value system

o    Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement

Syllabus – Key points



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