ITIL® 4 Drive Stakeholder Value

Course Duration: 3 Days

Book online today or if you need any assistance or help chosing the right course for you, please call our team on 08000 199337 and we will help point you in the right direction.

Classroom

From £ 0 +VAT

Course Duration: 3 Days

What's included
Course Material
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E-learning

From £ 980 +VAT

Course Duration: Self Paced

What's included
Exams & Access to Course
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Course Overview

The DSV qualification provides you with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts.

The ITIL® 4 DSV qualification is one of the pre-requisites for the designation of ITIL® 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful, modern IT-enabled services, teams and workflows.

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Duration

This is an intensive three-day course that prepares you for the Drive Stakeholder Value (DSV) examination. You need to ensure that you can satisfy the technical requirements that can be found on our website here.

Target Audience

  • ITSM Managers and aspiring ITSM Managers
  • ITSM practitioners who are responsible for managing and integrating stakeholders, focus on the customer journey and experience, and/or are responsible for fostering relationships with partners and suppliers
  • Existing ITIL® qualification holders wishing to develop their knowledge

Pre-Requisites

There are two formal prerequisites in order to sit the exam. You must have passed the ITIL® 4 Foundation examination and you must attend an accredited training course.

E-Learning Course

  • 12 months online access to our accredited ITIL® 4 DSV learning
  • The cost of the ITIL® 4 DSV examination (valid for 12 months from purchase date. Exam must be taken online via remote proctor)
  • The official ITIL® 4 DSV manual (digital)
  • ITIL® 4 DSV exam simulator

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Enquire About This Course

Course Type Price (excl VAT) Qty  
Course Type: 12 Months Access to course + Online Exam Price (excl VAT):

£980.00

Quantity: Book Now

This product is currently out of stock and unavailable.

If you are attending a classroom course, then this will be taken at our many training centres within the UK.
Our London location is Minories London EC3N 1BJ

E-learning is s training, learning, or education delivered online through a computer or any other digital device, where you can work through the course at your own pace.

Online Exams
The remote web proctor solution allows you to take your exams online, using a webcam, microphone and a stable internet connection. You can schedule your exam in advance, at a date and time of your choice. At the agreed time you will connect with a proctor who will invigilate your exam live. View More info here https://tinyurl.com/mr22kry9

A Pearson VUE exam voucher
A pearson VUE exam voucher enables you to book and sit your exam at your local Pearson VUE testing centre at a time and date convenient to you.  Pearson VUE centres are worldwide, and you will be able to choose the closest testing centre to you. View More info here https://tinyurl.com/2mhn5ust

Virtual classroom is like being in a classroom where students gather, except you will be in your home, office, or other place of your choice.

At TSG Training, we know that preparing for an exam can be a stressful endeavour. That’s why we offer a unique promise to our customers – if you don’t pass your software testing course exam the first time around, you can take one subsequent course at no cost! Exam re-takes are chargeable

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