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ITIL Service Strategy eLearning

About the Course

Course Price: From £705


Learn how to successfully implement ITIL Service Strategy best practices, define services, market spaces, customer assets and service assets within Service Strategy. Conduct Strategic Assessments and understand how to manage demand for IT Services.

The ITIL Service Strategy course is freestanding, but is also part of the ITIL Expert Program.

Who will this course benefit?

  • Program and Project Managers, Account Managers, Finance Managers, Business Development and Capture Managers, Service Delivery Managers.

Course Duration

  • 90 and 150 day courses are available
  • 90 days access costs £705
  • 150 days access costs £765
  • Course duration is 21 hours (minimum) and is 3 ITIL Credits

A sample of the course is available here:

Entry Requirements

  • Students wishing to study the Service Strategy course should already hold the ITIL Foundation Certificate.

Exam

  • 40 multiple choice questions. 90 minute duration with a 70% pass mark. Exam can be taken online with a web proctor (with PEOPLECERT). Students must hold the ITIL Foundation certificate and have completed the Service Strategy course before requesting their exam voucher.

Objectives

 

 

Course Content:

  • Service Strategy Principles
  • Defining Service and Market Spaces
  • Conducting Strategic Assessments
  • Financial Management
  • Service Portfolio Management
  • Managing Demand
  • Driving Strategy Through The Service Lifecycle
  • Critical Success Factors and Risks

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Select the ITIL Service Strategy eLearning Course

Course Type Price Qty  
Course Type: 90 Days Access to course + Online Exam Price (Excl VAT):

£705.00

Quantity:
Course Type: 150 Days Access to course + Online Exam Price (Excl VAT):

£765.00

Quantity:

Types of Exams

Pearson Vue Voucher Exams

Online Exam

Classroom Exam

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