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ITIL Service Operation eLearning

About the Course

Course Price: From £705


The Lifecycle stream is targeted at delegates who will manage and implement ITIL processes. The Service Operation course covers principles and processes that allow service providers to maintain stable live services and support their customers and end user.

Who will this course benefit?

  • Service Desk Management and staff, Applications and Hardware Support, Network Operation Staff, Process and Procedure Engineers, Application Developers and Managers and Supplier Managers or anyone who has an interest in the Service Operation Lifecycle.

Course Duration

  • 90 and 150 day courses are available
  • 90 days access costs £705
  • 150 days access costs £765
  • Course duration is 21 hours (minimum) and is 3 ITIL Credits

A sample of the course is available here:

Entry Requirements

  • Students wishing to study the Service Operation course should already hold the ITIL Foundation Certificate.

Exam

  • 40 multiple choice questions. 90 minute duration with a 70% pass mark. Exam can be taken online with a web proctor (with PEOPLECERT). Students must hold the ITIL Foundation certificate and have completed the Service Operation course before requesting their exam voucher.

Objectives

 

 

Course Content:

  • Introduction to Service Operation
  • Service Operation Principles
  • Service Operation Processes
  • Common Service Operation Activities
  • Organising Service Operation
  • Technology Considerations
  • Implementation Considerations
  • Challenges, Critical Success Factors and Risks

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Select the ITIL Service Operation eLearning Course

Course TypePriceQty 
Course Type: 90 Days Access to course + Online Exam Price (Excl VAT):

£705.00

Quantity:
Course Type: 150 Days Access to course + Online Exam Price (Excl VAT):

£765.00

Quantity:

Types of Exams

Pearson Vue Voucher Exams

Online Exam

Classroom Exam

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We operate from ten training centres across the country, giving you more choice for where to attend

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