empower your people,
empower your organization
Call:  08000 199337 From overseas call +44 20 7264 2185
face-to-face training
Training Since 2002
Online Learning
Certified Trainers with 20+ Year's Experience
Virtual classroom training
Above Industry Average Pass Rates
7-key IT disciplines
No Fee Course Resits

Enjoy live training & exams NOW from your own home Learn more Now offering Remotely Proctored ExamsLearn More

ITIL Intermediate Service Offerings and Agreements eLearning

About the Course

Course Price: From £705


The Service Offerings and Agreements (SOA) module is one of the qualifications in the ITIL Service Capability stream. This course looks at the practical application of SOA practices in order to enable portfolio, service level, service catalogue, demand, supplier and financial management.

Learn how to successfully apply Service Offerings and Agreements best practices and gain competencies in SOA processes. Understand how to provide value to the customer, service provider and IT organization, learn how to make sure Service Level Agreements have an underpinning support structure and how to manage partners and suppliers in an appropriate way.

The ITIL Service Offerings and Agreements course is freestanding, but is also part of the ITIL Expert Program.

Who will this course benefit?

  • Service Desk Managers, Desktop Support, Data Centre Management, Data & Networks Managers, Operations Managers, Network Operations, Server Support and Administration, Development, Testing & QA Managers, Process and Procedure Engineers, Program and Project Management, QMS Managers, Service Delivery Managers.

Course Duration

  • 90 and 150 day courses are available
  • 90 days access costs £705
  • 150 days access costs £765
  • Course duration is 30 hours of study (minimum) and is 4 ITIL Credits

A sample of the course is available here:

Entry Requirements

  • Students wishing to study the Service Offerings and Agreements course should already hold the ITIL Foundation Certificate.

Exam

  • 40 multiple choice questions. 90 minute duration with a 70% pass mark. Exam can be taken online with a web proctor (with PEOPLECERT). Students must hold the ITIL Foundation certificate and have completed the Service Offerings and Agreements course before requesting their exam voucher.

Objectives

 

 

Course Content:

  • Introduction – Service Management as a Practice
  • Service Offerings and Agreements Processes
  • Service Offerings and Agreements Roles and Responsibilities
  • Technology and Implementation for Service Offerings and Agreements

Reviews

There are no reviews yet.

Be the first to review “ITIL Intermediate Service Offerings and Agreements eLearning”

Your email address will not be published. Required fields are marked *

Buy Now

Select the ITIL Intermediate Service Offerings and Agreements eLearning Course

Course Type Price Qty  
Course Type: 90 Days Access to course + Online Exam Price (Excl VAT):

£705.00

Quantity:
Course Type: 150 Days Access to course + Online Exam Price (Excl VAT):

£765.00

Quantity:

Types of Exams

Pearson Vue Voucher Exams

Online Exam

Classroom Exam

OUR CUSTOMERS INCLUDE

OUR LOCATIONS

We operate from ten training centres across the country, giving you more choice for where to attend

SIGN UP ALL THE LATEST NEWS AND OFFERS