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ITIL Intermediate Operational Support and Analysis eLearning

About the Course

Course Price: From £705

The Operational Support and Analysis (OSA) module is one of the certifications in the ITIL® Service Capability work stream. The course concentrates on the application of OSA practices in order to enable event, incident, request, problem, access, technical, IT operations and application management.

Learn how to successfully apply Operational Support and Analysis best practices and gain competencies in OSA processes. Understand how to manage day-to-day service outages and how to structure and manage Service Operation functions including the Service Desk. Study how to manage access to services.

The ITIL Operational Support and Analysis course is freestanding, but is also part of the ITIL Expert Program.

Who will this course benefit?

  • Anyone working in Operations/ Live Service, Application Developers and Managers, Technical Authors, Process Authors, Security & Information Assurance Staff and Metrics & Measurement staff.

Course Duration

  • 90 and 150 day courses are available
  • 90 days access costs £705
  • 150 days access costs £765
  • Course duration is 30 hours of study (minimum) and is 4 ITIL Credits

A sample of the course is available here:

Entry Requirements

  • Students wishing to study the Operational Support and Analysis course should already hold the ITIL Foundation Certificate.


  • 40 multiple choice questions. 90 minute duration with a 70% pass mark. Exam can be taken online with a web proctor (with PEOPLECERT). Students must hold the ITIL Foundation certificate and have completed the Operational Support and Analysis course before requesting their exam voucher.




Course Content:

  • Introduction to Operational Support and Analysis
  • Operational Support and Analysis Process
  • Technology and Implementation for Operational Support and Analysis


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Course Type: 90 Days Access to course + Online Exam Price (Excl VAT):


Course Type: 150 Days Access to course + Online Exam Price (Excl VAT):



Types of Exams

Pearson Vue Voucher Exams

Online Exam

Classroom Exam



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