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ITIL Intermediate Continual Service Improvement eLearning

About the Course

Course Price: From £705


Learn how to successfully implement ITIL Continual Service Improvement best practices and how all processes in ITIL CSI interact with other ITIL Service Lifecycle Processes, understand the roles and responsibilities within CSI and the activities and functions to achieve Service Improvement excellence.

The ITIL Continual Service Improvement course is freestanding, but is also part of the ITIL Expert Program.

Who will this course benefit?

  • Data and Network/ Operations Managers, Development and Engineering staff, Development, Testing & QA Managers, Process and Procedure Engineers, Application Developers and Managers, Technical / Process Authors, Account Manages and anyone working in Project / Program Management and Administration.

Course Duration

  • 90 and 150 day courses are available
  • 90 days access costs £705
  • 150 days access costs £765
  • Course duration is 21 hours (minimum) and is 3 ITIL Credits

A sample of the course is available here:

Entry Requirements

  •  Students wishing to study the Continual Service Improvement course should already hold the ITIL Foundation Certificate.

Exam

  • 40 multiple choice questions. 90 minute duration with a 70% pass mark. Exam can be taken online with a web proctor (with PEOPLECERT). Students must hold the ITIL Foundation certificate and have completed the Continual Service Improvement course before requesting their exam voucher.

Objectives

 

 

Course Content:

  • Continual Service Improvement Methods and Techniques
  • Organization for Continual Service Improvement
  • Technology for Continual Service Improvement
  • Implementing Continual Service Improvement
  • Critical success factors and risks

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Select the ITIL Intermediate Continual Service Improvement eLearning Course

Course Type Price Qty  
Course Type: 90 Days Access to course + Online Exam Price (Excl VAT):

£705.00

Quantity:
Course Type: 150 Days Access to course + Online Exam Price (Excl VAT):

£765.00

Quantity:

Types of Exams

Pearson Vue Voucher Exams

Online Exam

Classroom Exam

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