Course Overview
Our accredited ITIL® 4 Create, Deliver and Support (CDS) elearning helps prepare you for the CDS examination. The examination assesses whether you can demonstrate sufficient understanding and application of ITIL® 4 to the creation, delivery and support of services, as described in the CDS syllabus.
The ITIL® 4 CDS qualification is one of the pre-requisites for the designation of ITIL® 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful, modern IT-enabled services, teams and workflows.
Read More
Course content
- 11 modules covering an introduction to DevOps, DevOps practices, culture and organisational considerations and DevOps and other frameworks.
Who will this course benefit?
- ITSM Managers and aspiring ITSM Managers
- ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery
- Existing ITIL® qualification holders wishing to develop their knowledge
WHAT’S INCLUDED?
This course includes the following:
- 12 months online access to our accredited ITIL® 4 CDS learning
- The cost of the ITIL® 4 CDS examination (valid for 12 months from purchase date. Exam must be taken online via remote proctor)
- The official ITIL® 4 CDS manual (digital)
- ITIL® 4 CDS exam simulator
MATERIALS
Digital official manual: You will be sent an email invitation within 48 hours of your purchase to register on the Peoplecert portal. Once registered you will be able to access the digital version of your manual. Please note: There is a 5-year limitation in accessing your eBook.
DURATION
This course will take approximately 16 hours to complete.
Read Less
Entry Requirements
There are two formal prerequisites in order to sit the exam. You must have passed either the ITIL® 4 Foundation or the Managing Professional Transition examination and you must undertake an accredited training course.
Objectives
At the end of the course, you will:
- Understand how to plan and build a service value stream to create, deliver, and support services
- Know how relevant ITIL® practices contribute to the creation, delivery and support across the SVS and value streams
- Know how to create, deliver and support services
Reviews
There are no reviews yet.