Communication: Difficult conversations – Made easy

Course Duration: 3.5 Hours

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Virtual

From £ 425 +VAT

Course Duration: 3.5 Hours

What's included
Exams & Course Material
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Classroom

From £ 550 +VAT

Course Duration: 3.5 Hours

What's included
Exams & Course Material
View Dates and Book

Course Overview – 3.5hrs

One of the most common mistakes in management is not having the dreaded ‘difficult conversation’. We procrastinate, tell ourselves there are other priorities, that ‘it won’t work so why bother’, or that ‘surely the issue will resolve itself with time anyway’. All the while though we can see the harm that not having the conversation, or not tackling the issue is having on the person we need to have the conversation with, the surrounding team, and the service that we offer. In this session we will remove the fear and pain from those dreaded interactions. 

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During this 3.5hr workshop  you will learn step-by-step frameworks for having some of the most difficult conversations, including very difficult performance management situations, or sharing unhappy news. We will explore you how to ensure you demonstrate your ethics, integrity, and compassion, whilst still dealing with the situation directly.

As well as how to harness and communicate positive intent, in order create a collaborative dialogue instead of discussion that seems mired in conflict. Through the session you will also increase your understanding of the different types of reaction that people can have when they are hearing something they really do not want to, whilst also learning some of the key timing points and ways to phrase things can make those difficult conversations much easier.

Please note:  Access to relevant materials is provided after the course via a QR code

Duration

This course is 3.5 hours in duration.

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Enquire About This Course

Start DateLocationExam IncludedDurationPrice (excl VAT)Qty 
Start Date: Tuesday 25 February 2025 Location: Virtual Exam Included: Duration: 3.5 Hours Price (excl VAT):

£425.00

Quantity: Book Now Enquire
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Start DateLocationExam IncludedDurationPrice (excl VAT)Qty 
Start Date: Thursday 5 December 2024 Location: London Exam Included: Duration: 3.5 Hours Price (excl VAT):

£550.00

Quantity: Book Now Enquire
Start Date: Tuesday 20 May 2025 Location: London Exam Included: Duration: 3.5 Hours Price (excl VAT):

£550.00

Quantity: Book Now Enquire
Start Date: Friday 23 May 2025 Location: London Exam Included: Duration: 3.5 Hours Price (excl VAT):

£550.00

Quantity: Book Now Enquire
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If you are attending a classroom course, then this will be taken at our many training centres within the UK.
Our London location is Minories London EC3N 1BJ

E-learning is s training, learning, or education delivered online through a computer or any other digital device, where you can work through the course at your own pace.

Online Exams
The remote web proctor solution allows you to take your exams online, using a webcam, microphone and a stable internet connection. You can schedule your exam in advance, at a date and time of your choice. At the agreed time you will connect with a proctor who will invigilate your exam live. View More info here https://tinyurl.com/mr22kry9

A Pearson VUE exam voucher
A pearson VUE exam voucher enables you to book and sit your exam at your local Pearson VUE testing centre at a time and date convenient to you.  Pearson VUE centres are worldwide, and you will be able to choose the closest testing centre to you. View More info here https://tinyurl.com/2mhn5ust

Virtual classroom is like being in a classroom where students gather, except you will be in your home, office, or other place of your choice.

Pass Protect, offered by TSG Training, is a valuable option for those concerned about the possibility of not passing their exam on the first attempt. It acts like an insurance policy, allowing you to resit your exam at a significantly reduced rate. Pass Protect covers one resit per exam purchased, so you don’t have to worry about the cost of an additional attempt if you don’t pass initially.

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