Course Overview
The Stakeholder Engagement course is a game-changer for business analysts, project managers and IS consultants who want to build positive and productive relationships with stakeholders. Invaluable as a stand-alone course, it also counts towards the BCS (ISEB) Advanced International Diploma in Business Analysis.
Being able to engage with and manage your stakeholders effectively is a vital skill for anyone in business, but especially for business analysts, project managers and IS consultants. This Stakeholder Engagement course covers all the essential frameworks and principles you’ll need to develop positive and productive relationships with your stakeholders. This includes working with stakeholder groups, creative problem solving, managing conflict and much more.
People wishing to sit this course and exam should have 2-years or practical business analysis experience and hold a BCS Foundation in Business Analysis Certificate.
During this two day course you’ll receive all the training you need to prepare for the BCS Professional in Stakeholder Engagement certificate exam. A pass in this module will contribute to the BCS Advanced International Advanced Diploma in Business Analysis.
For delegates attending a classroom, virtual classroom or online course, the exam may be taken remotely using the BCS online proctoring service. This exam consists of 40 multiple-choice questions with a pass mark of 26/40.
- Exam is included in the price
The objective of this course is to help facilitate you manage stakeholders effectively by learning about:
- Managing and understanding stakeholders
- Effective communication and removing the barriers
- Working with stakeholder groups
- Use of facilitated workshops in a number of different roles
- Gain rapport and make an impact
- Creative problem solving
- Manage expectations
- Negotiation
- Managing conflict effectively
Course Content
Understanding stakeholders
- Analysing stakeholders
- Stakeholder planning
- Stakeholder perspectives
Communication
- The communication process
- Barriers to communication
- Active listening
Working with stakeholder groups
- Group development process
- Learning styles
Facilitated workshops – introduction
- The benefits of facilitated workshops
- Main workshop roles – facilitator, scribe, participants, sponsor
- Stages of a workshop
- Workshop preparation
- Conduct of the workshop
- Facilitation techniques
- Adaptability in the workshop
Rapport
- Rapport defined
- Making an impact
- Building rapport
- Body language
Creative problem solving
- A model for creative problem solving
- Techniques for generating ideas
- Rich pictures
- Mind-maps
- Fishbone diagrams
- Stimulating creative thinking
- Edward de Bono’s ‘Six Thinking Hats’
Managing expectations
- Sources of expectations
- Controllable expectation creators
- Uncontrollable expectation creators
- Process for managing expectations
Negotiation
- Negotiating positions
- Principled negotiation approach
- The people problem
- Principled negotiation stages – interests, options, criteria
- Blocks to creative options in negotiation
- Integrative and distributive negotiation
Managing conflict
- The difference between negotiation and conflict situations
- Root causes of conflict – goals, judgements, values
- Options for conflict resolution
- Conflict resolution process
- Handling conflict
