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On this BCS Modelling Business Processes course, you, the business analyst, are provided with the framework, skills and techniques you need to enable you to successfully model business processes and deliver process improvements. As with all practitioner courses, you’ll use a realistic case study to practise the key techniques learned, including modelling an organisation, analysing tasks and managing and measuring processes.
We’ll also cover other important, related issues such as human performance and process measurement, as well as theoretical concepts that are supported by detailed case studies. It’s the perfect opportunity for you to apply your knowledge to both AS-IS and TO-BE process models.
Who is it for?
The course is designed mainly for practising business analysts but is also suitable for others such as business change practitioners, project managers and enterprise architects who wish to gain an insight into this aspect of the business analysis process.
During this two day course you’ll receive all the training you need to prepare for the BCS Modelling Business Processes certificate examination, which is held on the final afternoon of the course. Through a given business scenario, this open-book exam puts your knowledge of business process modelling techniques to the test. A pass means you’re another step closer to achieving the BCS International Diploma in Business Analysis – the de facto certification for practicing business analysts.
One last thing; this course is also approved as consistent with the IIBA BABoK version 3.0 and enables participants to develop SFIA skills BPRE, levels 5 and 6.
Exam is included in the price
Course Objectives
On this Modelling Business Processes course, you, the business analyst, are provided with the framework, skills and techniques you need to enable you to successfully model business processes and deliver process improvements.
Syllabus – Key points
This classroom-based course provides a comprehensive set of tools and techniques that can be employed in exploring and modelling the business processes used within an organisation, in analysing those processes and in devising improved processes.
The organisational view
The business environment
Types of customer
Value chain analysis and value propositions
Modelling business processes
‘As is’ business process models
Business events and business rules
Timescales
Analysing tasks
Identifying tasks
Documenting tasks
Defining steps in the task
Decisions and business rules
Human aspects of performance
Support required
Standards
Skill requirements
Feedback and consequences
Managing and measuring processes
Organisation vs. customer expectations
Customer value expectations
Departmental and process measures
Process improvement and redesign
‘To be’ business process models
Process problems:
Process disconnects
Handoffs and delays
Lack of IT support
Process redesign patterns
Re-engineering
Simplification
Value-added
Automation
Implementation issues
Organisation design
People issues
Procedure design
Managing change
IT support for business processes
Defining IT requirements from process models
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A Pearson VUE exam voucher enables you to book and sit your exam at your local Pearson VUE testing centre at a time and date convenient to you. Pearson VUE centres are worldwide, and you will be able to choose the closest testing centre to you. You then go along to the test centre with your photo ID at the specified date and time and you will then take an electronic exam. Your exam voucher will have an expiration date and your exam must be sat before this date as these vouchers cannot be extended.
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