On this BCS Modelling Business Processes course, you, the business analyst, are provided with the framework, skills and techniques you need to enable you to successfully model business processes and deliver process improvements. As with all practitioner courses, you’ll use a realistic case study to practise the key techniques learned, including modelling an organisation, analysing tasks and managing and measuring processes.
We’ll also cover other important, related issues such as human performance and process measurement, as well as theoretical concepts that are supported by detailed case studies. It’s the perfect opportunity for you to apply your knowledge to both AS-IS and TO-BE process models.
Who is it for?
The course is designed mainly for practising business analysts but is also suitable for others such as business change practitioners, project managers and enterprise architects who wish to gain an insight into this aspect of the business analysis process.
No entry requirements for this course
During this two day course you’ll receive all the training you need to prepare for the BCS Modelling Business Processes certificate examination, which is held on the final afternoon of the course. Through a given business scenario, this open-book exam puts your knowledge of business process modelling techniques to the test. A pass means you’re another step closer to achieving the BCS International Diploma in Business Analysis – the de facto certification for practicing business analysts.
One last thing; this course is also approved as consistent with the IIBA BABoK version 3.0 and enables participants to develop SFIA skills BPRE, levels 5 and 6.
On this Modelling Business Processes course, you, the business analyst, are provided with the framework, skills and techniques you need to enable you to successfully model business processes and deliver process improvements.
Syllabus – Key points
This classroom-based course provides a comprehensive set of tools and techniques that can be employed in exploring and modelling the business processes used within an organisation, in analysing those processes and in devising improved processes.
The organisational view
- The business environment
- Types of customer
- Value chain analysis and value propositions
Modelling business processes
- ‘As is’ business process models
- Business events and business rules
- Identifying tasks
- Documenting tasks
- Defining steps in the task
- Decisions and business rules
Human aspects of performance
- Support required
- Skill requirements
- Feedback and consequences
Managing and measuring processes
- Organisation vs. customer expectations
- Customer value expectations
- Departmental and process measures
Process improvement and redesign
- ‘To be’ business process models
- Process problems:
- Process disconnects
- Handoffs and delays
- Lack of IT support
- Process redesign patterns
- Organisation design
- People issues
- Procedure design
- Managing change
IT support for business processes
- Defining IT requirements from process models