For business owners, it is important to hire skilled professionals to protect their IT investments. As a result, many organisations will be looking for someone who has ITIL® certification, and it can offer an exciting and lucrative career path. If you’re a business owner, you might even be considering training members of your team so you have an in-house professional at hand. Whichever of these apply, you can find out all you need to know right here.
What does itil stand for?
Since the latter half of the 80s, ITIL® has been the framework standard regarding IT delivery and service management. However, what does itil stand for? It stands for Information Technology Infrastructure Library.This is a set of the best IT practices put together to help businesses align IT services with the needs of customers and businesses. Some of these practices include accessibility, IT-related assets and resources offering benefits and value to customers.During the very early days, information technology departments were seen to be the cost centre of the business. However, when IT was first implemented, collaboration and communication between the business and those in the IT department were poor. Thanks to firms lacking formalised processes, the perception was that IT didn’t add value and wasn’t effective in serving the goals and needs of the business.However, things have drastically changed with maturity as businesses recognised the need to show off value when they catered to the specific needs of the organisation. This saw the emergence of IT Service Management.Today the ITIL® framework has become the most widely accepted and has become the standard in the management of the lifecycle of IT services along with the delivery.The origins of ITIL®
The CCTA, Central Computing and Telecommunications Agency in Great Britain, were the first to develop the ITIL® framework in 1986 when the government realised its IT was becoming increasingly costly. They recognised the need to create a methodology for IT service management to enable cost savings and ensure resources were used more efficiently.Compared with later versions of itil, the first ever version was unrefined and was released in 40 different volumes giving guidance on such as:- Service level management;
- Change management;
- Help desk management;
- Problem management;
- Cost management;
- Contingency planning;
- Configuration management;
- And more.
The first and most significant itil evolution and the way forward
The first biggest evolution of ITIL® came in 2001 when v2 was released, and in 2005 the ITIL® V2 glossary was released to clarify terms within the framework that had previously been poorly defined.In 2007 ITIL® V3 was released by way of five publications. These were:- Service strategy;
- Service design;
- Service operation;
- Service transition;
- Continual service improvement.
- ITIL® Foundation;
- ITIL® 4 Managing Professional;
- ITIL® 4 Strategic Leader;
- ITIL® Master.