The Information Technology Infrastructure Library (ITIL) is one of the most widely recognised frameworks for IT service management (ITSM). It guides organisations to align their IT services with business needs effectively. ITIL certifications are invaluable for IT professionals looking to advance their careers by gaining knowledge of IT service management best practices.
This guide will cover the details of ITIL certification, including the different levels, associated costs, prerequisites, and certification paths.
Whether you’re starting your ITSM journey or looking to elevate your IT management skills, this article will help you navigate the world of ITIL certification.
What is ITIL certification?
The ITIL certification is designed to provide IT professionals with knowledge on managing IT services and aligning them with organisational needs. Initially developed by the UK government in the 1980s, ITIL has since evolved through several versions, with ITIL 4 being the latest release. ITIL 4 emphasises flexibility, agility, and digital transformation, reflecting the rapidly changing technology landscape.
What are the benefits of ITIL certification?
An ITIL certification is advantageous in many ways:
- Increased career opportunities: ITIL certification is highly regarded by employers, opening doors to roles in IT service management, project management, and more
- Higher salary potential: IT professionals with ITIL certification often earn higher salaries than their non-certified peers, as the certification signals a strong understanding of best practices in ITSM
- Improved organisational efficiency: ITIL-certified professionals can improve organisational efficiency by optimising processes, reducing downtime, and enhancing service delivery
- Enhanced skills in IT Service Management: The certification helps develop a broad understanding of ITSM, including incident management, service design, and continual improvement
What are the different ITIL certification levels?
The ITIL certification path is structured in tiers, progressing from foundational knowledge to advanced, expert-level understanding of ITSM. Each level builds on the previous one, allowing individuals to grow their expertise incrementally.
ITIL 4 Foundation
The ITIL 4 Foundation is the entry-level certification, introducing ITSM concepts, the ITIL framework, and essential service management practices. Key topics include:
- The Four Dimensions of Service Management: People, processes, technology, and value streams
- The ITIL Service Value System (SVS): Provides a holistic framework for delivering value through IT service
- Key ITIL Practices: These include incident management, problem management, and change control
This level requires no prerequisites, making it suitable for anyone new to ITIL or IT service management. The ITIL 4 Foundation certification is a standalone qualification and a prerequisite for advanced ITIL 4 modules.
ITIL 4 Managing Professional (MP)
The ITIL 4 Managing Professional (MP) stream is designed for IT professionals who work directly with technology and digital teams. It consists of four modules:
- Create, Deliver, and Support (CDS): This plan focuses on the core service management activities and covers the integration of digital products and service delivery.
- Drive Stakeholder Value (DSV): Emphasises stakeholder engagement and user experience in service management.
- High-Velocity IT (HVIT): Addresses the rapid development and deployment of IT services in digital environments.
- Direct, Plan, and Improve (DPI): Provides guidance on continual improvement in IT services, aligning with agile and lean methodologies.
Candidates must complete all four modules to earn the ITIL 4 MP certification. Those with an ITIL v3 Expert qualification or 17 credits in ITIL v3 can take a transition module to directly achieve the ITIL 4 Managing Professional designation.
ITIL 4 Strategic Leader (SL)
The ITIL 4 Strategic Leader (SL) stream is designed for IT professionals responsible for business strategy and digital services. It comprises two modules:
- Direct, Plan, and Improve (DPI): This module overlaps with the MP stream and covers strategies for continuous improvement.
- Digital and IT Strategy (DITS): Focuses on aligning IT strategy with business goals and understanding digital transformation and innovation.
Completing both modules grants candidates the ITIL 4 Strategic Leader designation, highlighting their ability to drive digital transformation and strategy within their organisation.
ITIL 4 Master
The ITIL 4 Master is the highest level of ITIL certification. To achieve the ITIL 4 Master, candidates must have both the ITIL 4 Managing Professional and Strategic Leader designations. Additionally, they must demonstrate extensive practical experience with ITIL best practices in real-world environments.
The ITIL Master certification is unique because it does not involve a fixed syllabus or exam. Instead, candidates must submit a written application detailing their experience, approach, and outcomes in implementing ITIL practices, followed by an interview with an assessment panel.
How much does ITIL certification cost?
The costs of ITIL certification can vary depending on the certification level, exam provider, and location. Generally, the ITIL Foundation level is the most affordable, while advanced levels, especially the ITIL Master, are more costly.
ITIL 4 Foundation Cost
While it is possible to purchase the exam on its own at a cost typically between £200 and £400, to ensure the best chance of passing the exam, it is best to opt for a training course that also includes the exam costs. At TSG Training, the ITIL 4 Foundation course and exam cost £995 + VAT.
ITIL 4 Managing Professional and Strategic Leader Costs
Each module under the ITIL 4 Managing Professional and Strategic Leader paths has individual costs with costs for each module and associated exam varying from £2000 to £3000.
ITIL 4 Master Cost
The ITIL Master certification is the most costly, as it involves a unique application and assessment process. Candidates should be prepared for fees that may exceed £3,000, covering application review, interview assessment, and potentially consultation with mentors.
Requirements for ITIL certification
ITIL certification requirements vary based on the level and specific modules:
- ITIL 4 Foundation: No prerequisites, suitable for beginners
- ITIL 4 Managing Professional: Candidates must have completed the ITIL Foundation and pass the four Managing Professional modules (CDS, DSV, HVIT, DPI)
- ITIL 4 Strategic Leader: Requires ITIL Foundation and completion of DPI and DITS modules
- ITIL 4 Master: Candidates must hold both MP and SL certifications and demonstrate extensive ITIL experience
It’s recommended that candidates prepare for exams through recognised training courses, which often include sample exams and provide deeper insights into the ITIL framework.
Choosing the right ITIL certification path
The right ITIL certification path depends on your career goals, current role, and experience level:
- Entry-level IT professionals: The ITIL Foundation certification is an ideal starting point, providing foundational knowledge in IT service management
- IT managers and practitioners: The ITIL Managing Professional (MP) path suits IT professionals working in operational roles, especially those managing digital services
- IT and business strategy leaders: The ITIL Strategic Leader (SL) path is suitable for IT executives focused on aligning IT and business strategy
- Experienced ITSM professionals: The ITIL Master certification is for seasoned professionals with significant experience in implementing ITIL practices who want to validate their expertise at an advanced level
ITIL 4’s modular approach allows individuals to advance at their own pace, making it flexible for working professionals.
ITIL: Your way
ITIL certification offers a structured pathway for IT professionals to deepen their knowledge of IT service management and enhance their career prospects.
With levels ranging from the foundational ITIL 4 Foundation to the expert-level ITIL Master, the ITIL certification path caters to professionals at all stages of their ITSM careers. Although the cost of certification can vary, the investment is often worthwhile, offering tangible benefits such as higher earning potential, expanded career opportunities, and improved organisational impact.
For those starting on the ITIL journey, the ITIL Foundation certification provides a strong base. As you progress, the Managing Professional and Strategic Leader paths offer advanced skills tailored to IT operations and strategy. With ITIL certification, professionals can drive improvements in service delivery, align IT with business goals, and lead digital transformation initiatives.
Whether you’re a newcomer to ITIL or an experienced ITSM practitioner, pursuing ITIL certification can be a transformative step in your career.
