The Information Technology Infrastructure Library (ITIL) has long been a cornerstone of IT service management (ITSM), guiding organisations worldwide in delivering high-quality IT services. Developed in the 1980s, IT is now unrecognisable from what it was like then. So, as we advance through 2024, the question arises: Is ITIL still relevant?
The evolution of ITIL
ITIL was developed in the 1980s by the UK government’s Central Computer and Telecommunications Agency (CCTA) to create a set of standardised practices for IT service management.
Over the decades, ITIL has undergone several revisions to stay aligned with the changing technological landscape. ITIL V3, introduced in 2007, brought a lifecycle approach to service management, emphasising continuous improvement.
Transition to ITIL 4
In 2019, ITIL 4 was launched to address the complexities of the modern IT environment. ITIL 4 introduced concepts such as the Service Value System (SVS) and the Four Dimensions Model, focusing on a more flexible and collaborative approach to IT service management. It emphasises Agile, DevOps, and Lean practices, reflecting the industry’s shift towards more adaptive and integrated frameworks.
ITIL alignment with digital transformation
In an era where digital transformation is a top priority for organisations, ITIL 4’s flexibility and holistic approach make it highly relevant. ITIL 4 supports the integration of emerging technologies such as artificial intelligence (AI), machine learning (ML), and cloud computing, ensuring that IT service management practices remain effective and forward-thinking.
Enhancing customer experience
Today’s businesses prioritise customer experience (CX), and ITIL’s focus on value creation aligns well with this trend. ITIL 4’s guiding principles encourage a customer-centric approach, ensuring that IT services are designed and delivered to effectively meet customer needs. This focus on CX is crucial in maintaining a competitive advantage in 2024 and beyond.
The role of ITIL in Agile and DevOps environments
One of the significant updates in ITIL 4 is its compatibility with Agile and DevOps methodologies. ITIL 4 recognises that traditional ITIL processes can sometimes be perceived as rigid and bureaucratic. By integrating Agile and DevOps practices, ITIL 4 offers a more dynamic approach to service management, enabling faster delivery and continuous improvement.
ITIL 4’s adaptable nature allows organisations to streamline their ITSM processes, reducing bottlenecks and enhancing efficiency. This integration ensures that ITIL practices do not hinder the speed and agility required in modern development and operational environments.
Training and certification in ITIL 4
ITIL 4 has introduced a new certification scheme that reflects the updated framework and its focus on flexibility and integration with other methodologies. The ITIL 4 certification path includes:
Foundation: A 2-day course that looks at IT service management as an end-to-end operating model. The 2-day course provides a holistic system view and how ITIL drives service value.
Enrol in an ITIL v4 Foundation Course here.
Create, Deliver, and Support: This ITIL qualification focuses on integrating different value streams and improving service performance and quality by implementing improvement methods.
Book onto a 3-day ITIL 4 Create, Deliver and Support course.
Digital and IT Strategy: This course offers the detail and expertise to help create a tailored and effective digital strategy to help the business realise success and ensure the strategy is aligned with wider organisational goals.
Drive Stakeholder Value: This self-paced DSV qualification is a great way to further increase understanding of the different types of engagement between service providers and their customers, suppliers, users, and partners.
Qualify in ITIL 4 Drive Stakeholder Value E-learning course.
Industry recognition
ITIL certifications continue to be highly regarded in the IT industry. Professionals with ITIL 4 certification are equipped with the knowledge and skills to implement best practices in IT service management, making them valuable assets to their organisations. Certified individuals typically see increased demand for their expertise.
The future of ITIL: Is it still relevant?
ITIL is not static; it continues to evolve in response to technological advancements and changing business needs. As we look towards the future, ITIL will likely incorporate more elements of automation, AI, and other emerging technologies, ensuring that it remains relevant and valuable for IT service management.
The rapid pace of technological change presents ongoing challenges for IT service management. ITIL’s structured yet flexible approach positions it well to address these challenges, helping organisations navigate the complexities of digital transformation, cybersecurity threats, and evolving customer expectations.
ITIL: An essential framework in 2024
In 2024, ITIL will remain a relevant and essential framework for IT service management. Its evolution into ITIL 4 has ensured that it aligns with modern methodologies and technologies, making it a valuable asset for organisations striving for excellence in service delivery. As IT environments continue to grow more complex, ITIL’s principles of continual improvement, value creation, and holistic management will remain crucial in achieving successful IT outcomes.
For organisations considering ITIL adoption or continuation, the key lies in embracing its flexible and integrated approach, ensuring that ITIL practices support and enhance their digital transformation journeys.
