As we enter 2025, the ITIL landscape is evolving with new opportunities, roles, and practices driven by digital transformation and modern methodologies like DevOps and Agile. For professionals aiming to grow their careers in ITIL, this is an exciting time to build expertise and create impact.
So, this year, how can you elevate your ITIL career and adapt to the demands of the future workplace?
ITIL’s evolving role in the digital era
With advancements in automation, cloud computing, and AI, ITIL continues adapting to meet new ITSM challenges. ITIL 4, introduced in recent years, emphasises concepts like:
- Value streams: Focusing on delivering end-to-end value to customers
- Agile and DevOps integration: Bridging the gap between traditional ITSM and modern, iterative approaches
- Holistic service management: Encouraging a systems-thinking approach to align services with business objectives
To grow your career in 2025, understanding and applying ITIL 4 principles in the current digital context is essential.
Invest in continuous learning
Certifications remain a cornerstone for career growth in ITIL. Here’s how you can build your credentials:
Start with ITIL Foundation: If you’re new to ITIL, the ITIL 4 Foundation certification provides a solid understanding of the framework’s principles.
Pursue advanced certifications: Depending on your role and interests, consider certifications such as:
- ITIL Specialist (e.g., Create, Deliver & Support or Drive Stakeholder Value)
- ITIL Strategist (Direct, Plan & Improve)
- ITIL Leader (Digital & IT Strategy)
Upskilling in complementary areas, like cloud services, DevOps, and AI for IT operations (AIOps), will also make you more marketable and versatile.
Focus on emerging opportunities
New roles are emerging as organisations adopt ITIL in tandem with digital transformation initiatives. Examples include:
- Service automation engineer: Specialising in automating ITSM processes using AI and orchestration tools
- Digital transformation leader: Combining ITIL principles with business strategy to lead transformative projects
- AIOps specialist: Using AI to optimise IT operations, including incident management, problem-solving, and predictive maintenance
- Experience manager: Focusing on enhancing the end-user experience of IT services
Keeping an eye on job trends and aligning your skillset with in-demand roles can position you for significant career advancement.
Build leadership skills
In 2025, ITIL professionals are expected to go beyond technical expertise. To stand out, develop key soft skills such as:
- Strategic thinking: Understanding how IT services contribute to business goals
- Collaboration and communication: Bridging gaps between IT and non-IT stakeholders
- Adaptability: Navigating the fast-paced changes in technology and business requirements
- Customer-centric mindset: Delivering value through a deep understanding of customer needs
Combining these skills with ITIL expertise will prepare you for leadership roles like ITSM Manager, ITIL Consultant, or CIO.
Leverage tools and technologies
Proficiency in ITSM tools is critical to succeeding in ITIL-driven roles. Familiarise yourself with platforms such as:
- ServiceNow
- BMC Remedy
- Jira Service Management
- Cherwell
Additionally, explore how AI, machine learning, and analytics are integrated into ITSM tools to improve efficiency and service quality.
Stay ahead of industry trends
Keeping up with trends ensures your skills remain relevant. Some areas to focus on in 2025 include:
- Sustainability in ITSM: Aligning IT services with sustainability goals
- AI-Driven ITSM: Leveraging machine learning for proactive problem-solving
- Hybrid IT environments: Managing services across on-premises, cloud, and edge computing platforms
Adopting a mindset of continuous learning and innovation will help you stay at the forefront of the industry.
The ITIL framework continues to evolve, offering abundant opportunities for professionals prepared to adapt and grow. By embracing ITIL 4, pursuing certifications, developing leadership skills, and staying attuned to technological advancements, you can carve a successful career path in ITSM.
At TSG Training, we’re committed to empowering ITIL professionals with the training and support they need to thrive in their careers. Whether you’re just starting or looking to advance, we offer a range of courses and resources to help you succeed.
Ready to take the next step? Explore our ITIL training programs and start your journey to ITIL mastery today.
