3 Days includes Exam

About the Course

Do you need to learn more about how business benefits are managed and how to facilitate their delivery? We can teach you that and more with our course on Benefits Management and Business Acceptance. You’ll also find out about how systems are tested for business acceptance and cover other areas such as user acceptance testing, test design and planning, and delivery of business benefits.

The course reinforces theoretical concepts by using realistic, practical case studies, from which you will gain experience of applying benefits management and business acceptance techniques.

Who is it for?

The course is aimed primarily at practising business analysts but is also suitable for others such as business change practitioners, project managers and enterprise architects who wish to gain an insight into this aspect of the business analysis process.


Entry Requirements

There are no pre-requisites for this course.

The Exam:

The Exam

Yes. During this three-day course you’ll receive all the training you need to prepare for the BCS Benefits Management and Business Acceptance certificate examination, which is held on the final afternoon of the course. Through a given business scenario, this open-book exam puts your knowledge of benefits, management, business acceptance testing and benefits realisation to the test. A pass means you’re another step closer to achieving the BCS International Diploma in Business Analysis – the de facto certification for practicing business analysts. One last thing; this course also enables you to develop SFIA skills BENM, level 5.


Course Content

This classroom-based course reviews the related topics of business acceptance – making sure that a delivered information system meets its requirements – and benefits management – ensuring that the business benefits of a project are achieved.

Rationale for benefits management and business acceptance

  • Lifecycle for business change
  • The role and importance of benefits management
  • The role and importance of business acceptance

Drivers for business change

  • The business change lifecycle
  • Internal and external drivers
  • CSFs and KPIs
  • Value propositions and the value chain
  • Options for business change

The business case

  • Structure and content of the business case
  • Categories of business benefit
  • Measuring benefits
  • Quantifying benefits

Making the financial case

  • Identifying and quantifying costs
  • Investment Appraisal
  • Payback
  • Discounted cash flow/Net present value
  • Internal rate of return

Planning for benefits management

  • Benefit owners
  • The benefits plan
  • Benefit profiles
  • The benefits dependency framework

User acceptance testing – testing for business acceptance

  • Business acceptance in the ‘V’ model
  • Principles and vocabulary of testing
  • Testing roles and responsibilities
  • The test process
  • Functional and non-functional testing
  • Test documentation

Test design techniques

  • Activity diagrams
  • Decision tables
  • Decision trees
  • State machine diagrams

Test planning, monitoring and control

  • Progress monitoring and control
  • Incident management
  • Confirmation testing

Benefits management reviews

  • Gateways – scheduled and unscheduled reviews
  • Assessing the impact of change

Implementing business changes

  • Impact on people and evolving attitudes to change
  • Planning the implementation
  • Implementation strategies
  • Training/learning approaches
  • Lewin’s model of change

Delivering business benefits

  • Embedding business changes
  • Lifecycle for benefits management
  • Project and benefits reviews
  • Disaggregating benefits
  • Fragmentation of benefits
  • Identifying and evaluating further benefits
3 Days

Course Dates

There are no dates scheduled for this location at the moment. Please call to enquire 08000 199337


Select a Classroom Course

Course Title Start Date Finish Date Location Price Qty
BCS Benefits Management and Business Acceptance Mar 13, 2019 Mar 15, 2019 London £1,195
BCS Benefits Management and Business Acceptance May 15, 2019 May 17, 2019 London £1,195
BCS Benefits Management and Business Acceptance Jul 17, 2019 Jul 19, 2019 London £1,195
BCS Benefits Management and Business Acceptance Sep 04, 2019 Sep 06, 2019 London £1,195
BCS Benefits Management and Business Acceptance Nov 25, 2019 Nov 27, 2019 London £1,195
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